Policies

1. Privacy Policy
Alkarub is committed to protecting the privacy of its customers and visitors. This Privacy Policy explains how we collect, use, share and protect the personal data of our website users.
1.1 Data collected:
Name, address, email and telephone number;
Billing and delivery information;
Browsing data and cookies.
1.2 Purpose of processing:
Processing and shipping orders;
Communication with the customer;
Improved browsing experience;
Compliance with legal and tax obligations.
1.3 Data sharing:
We do not share your data with third parties, except:
Transport and delivery services (CTT, carriers);
Tax and legal authorities, where required by law;
Secure payment platforms (e.g. Stripe, MB Way, PayPal).
1.4 Storage and security:
Data is stored securely and only for the time necessary to fulfill its intended purposes.
1.5 Rights of data subjects:
The user has the right to:
Access, rectify or delete your data;
Limit or object to processing;
Request data portability;
File a complaint with the CNPD (National Data Protection Commission).
2. Cookies Policy
Our website uses cookies to improve navigation and enable features such as shopping cart, user registration and language preferences.
By continuing to browse, you are consenting to the use of cookies.
You can disable cookies at any time in your browser settings.
3. Terms and Conditions of Sale
3.1 Orders and payments:
Orders are valid after payment confirmation;
We accept payments via Credit Card, MB Way, Bank Transfer or PayPal.
3.2 Prices:
All prices include VAT at the legal rate in force;
We reserve the right to change prices without prior notice.
3.3 Returns:
We only accept returns of unopened products in perfect condition, within 14 days of receipt;
Food products with opened packaging cannot be returned, except in cases of manufacturing defects or shipping errors;
To initiate a return request, please contact us via email.
4. Intellectual Property Rights
All content on this website, including texts, images, logos and design, is the property of Alkarub or used with permission, and is protected by national and international copyright legislation.
Unauthorized copying, reproduction or distribution of the contents is prohibited.
5. Conflict Resolution
In case of dispute, the consumer can resort to:
Algarve Consumer Conflict Arbitration Center
( https://www.consumidoronline.pt )
6. Policy Updates
We reserve the right to update these policies at any time, and the user will be informed through our website.